写投诉信时,可以遵循以下步骤和结构:
开头
用正式的称呼,如“Dear Sir or Madam,”或具体人名,如“Dear Mr./Ms. [Last Name],”。
简明扼要地说明写信的目的,即投诉。
说明投诉原因
清楚地表达你投诉的具体原因,如产品质量问题、服务态度差等。
表达你的遗憾和不满,但要保持冷静和客观。
描述问题经过
实事求是地详细描述问题发生的时间、地点、涉及的产品或人员等。
避免夸大其词或涉及无关细节,保持叙述的客观性。
说明问题后果
阐述问题给你带来的具体后果,如时间浪费、金钱损失或情感困扰等。
提出批评及处理意见
提出你对问题的批评意见,如对销售人员的态度不满等。
明确表示你希望对方采取的措施,如赔偿、补救或改进服务等。
结尾
用正式的结束语,如“Sincerely,”或“Yours faithfully,”。
留下你的联系方式,以便对方回复。
```
Dear Sales Manager,
I am writing to express my dissatisfaction with the service I received from one of your salespersons. On [date], I visited your store to purchase a [product name] and asked for assistance in finding the correct size. The salesperson, [name], ignored my request and stated that I should find the item myself, implying that the store did not have it. This attitude was very rude and unprofessional.
As a result of this experience, I am感到非常失望和不满。I hope you will take immediate action to address this issue and ensure that such behavior is not repeated in the future. I expect a full apology and a suitable compensation for the inconvenience caused.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Contact Information]
```
建议:
保持语气冷静和礼貌,但坚定表达你的诉求。
尽量提供具体细节,以便对方更好地理解问题。
在描述问题时,使用被动句式可以使描述更加客观。
在结尾处留下你的联系方式,以便对方能够及时回复你。