写投诉信时,可以遵循以下步骤和结构:

开头

用正式的称呼,如“Dear Sir or Madam,”或具体人名,如“Dear Mr./Ms. [Last Name],”。

简明扼要地说明写信的目的,即投诉。

说明投诉原因

清楚地表达你投诉的具体原因,如产品质量问题、服务态度差等。

表达你的遗憾和不满,但要保持冷静和客观。

描述问题经过

实事求是地详细描述问题发生的时间、地点、涉及的产品或人员等。

避免夸大其词或涉及无关细节,保持叙述的客观性。

说明问题后果

阐述问题给你带来的具体后果,如时间浪费、金钱损失或情感困扰等。

提出批评及处理意见

提出你对问题的批评意见,如对销售人员的态度不满等。

明确表示你希望对方采取的措施,如赔偿、补救或改进服务等。

结尾

用正式的结束语,如“Sincerely,”或“Yours faithfully,”。

留下你的联系方式,以便对方回复。

```

Dear Sales Manager,

I am writing to express my dissatisfaction with the service I received from one of your salespersons. On [date], I visited your store to purchase a [product name] and asked for assistance in finding the correct size. The salesperson, [name], ignored my request and stated that I should find the item myself, implying that the store did not have it. This attitude was very rude and unprofessional.

As a result of this experience, I am感到非常失望和不满。I hope you will take immediate action to address this issue and ensure that such behavior is not repeated in the future. I expect a full apology and a suitable compensation for the inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

[Your Name]

[Your Contact Information]

```

建议

保持语气冷静和礼貌,但坚定表达你的诉求。

尽量提供具体细节,以便对方更好地理解问题。

在描述问题时,使用被动句式可以使描述更加客观。

在结尾处留下你的联系方式,以便对方能够及时回复你。